Shipping Policy

1. Order Processing Times
All orders are processed and dispatched within 1–2 business days (Monday through Friday, excluding Queensland public holidays). You will receive an automated tracking notification via email as soon as your shipment has been booked.

2. Shipping Methods & Estimated Delivery
We ship all precision components securely in protective, anti-static, or cleanroom packaging using trusted courier services (including Australia Post Express and DHL Express).

- Express Domestic (Australia): 1–3 business days
- Standard Domestic (Australia): 3–6 business days
- International Shipping: 5–12 business days (depending on destination and customs clearance)

3. Shipping Rates
Shipping charges for your order are calculated and displayed at checkout based on weight and destination.

4. Customs, Duties, and Taxes (International Orders)
Strativ Components is not responsible for any customs clearance fees, import duties, or local taxes applied to your order upon entering your country. All fees imposed during or after shipping are the responsibility of the customer.

5. Order Tracking
Once your order has shipped, you will receive an email containing a tracking number. Please allow up to 24 hours for tracking information to update on the carrier website.

6. Lost or Damaged Packages
If your package is delayed or arrives damaged, please contact us immediately at sales@strativcomponents.com.au so we can open an inquiry with the shipping carrier.